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Types of IVR system

The two basic types of IVR system are inbound and outbound. Inbound IVR systems handle incoming call volume, while outbound IVR systems make calls on either a total or partially automated dialing basis. Many companies offer both inbound and outbound IVR services, but IVR services that are for inbound only tend to be less expensive. @ https://sansoftwares.com

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